Bilingual Customer Service Support

· Fergus, Ontario
Employment Type Full time
Minimum Experience Experienced

Our client is looking for a fulltime, permanent Bilingual Customer Service Support (English and Fluent French).  The company is a growing Manufacturer and Wholesale Distribution company based in the community of Centre Wellington (Fergus/Elora). Their company culture is one of collaboration, support and continual improvement.  

 

Our client has been serving the industrial, safety, food service and janitorial markets for over 40 years.  They are a 100% locally owned and operated Canadian company.  The combination of a powerful product offering, a great team and a national network of long-time distributor partners, continues to be a proven recipe for their substantial growth. 

 

Their current employees, most of whom have been with them for many years, will tell you that they’re a good place to work, providing a supportive and enjoyable environment while helping their long-term customers grow their businesses.

 

For the right candidate this is a significant opportunity for quick advancement.  This position comes with Full Benefits with generous Pension Plan.

 

Responsibilities:

 

Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about our various product lines, we can enhance the customer experience.

 

Requirements:

 

  • Working well independently but equally well in a team environment
  • Articulate with good communication skills (verbal and written)
  • Must have a patient telephone manner.
  • Good keyboarding, MS Word and MS Excel skills. Our ERP or inventory system is Streamline/Tecsys
  • While not essential, have a post-secondary designation

 

Remuneration:

 

  • Salary to be commensurate with the candidate’s abilities and or experience
  • Goal-based Company Bonuses
  • Full Benefits
  • Pension Plan

 

The Location: 

 

  • Fergus, Ontario
  • 20 min North of Guelph

 

The Future: 

  • There is a very bright future here for the right candidate.
  • In the relatively near future, some of the key long-term employees will be retiring which will open up the possibility of rapid advancement.

 

Please note all applicants must apply through RLB LLP through this link and only those who apply through this method will be considered.

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  • Location
    Fergus, Ontario
  • Employment Type
    Full time
  • Minimum Experience
    Experienced